# Terms of Service **Field Sales Companion** Version: 2026-07-24 · Effective: 24 July 2026 Previous version: 2026-03-01 (superseded for new acceptances) These Terms of Service ("Terms") govern your access to and use of the Field Sales Companion mobile application, web dashboard, and related services (together, the "Service"), operated by the service provider ("we", "us", "Operator"). By creating an account, accepting these Terms in the app or on the web, or continuing to use the Service after we require re-acceptance of a new version, you agree to these Terms. If you do not agree, do not use the Service. The full text of these Terms is published on the web at `/legal/terms`. The mobile app may show a summary of key points before acceptance; the summary does not replace this document. In case of conflict, this full text prevails. --- ## 1. Who may use the Service 1.1 You must be at least **18 years old** (or the age of majority in your jurisdiction, if higher). 1.2 You must have been **invited, employed, contracted, or otherwise authorised** by your employer or client organisation ("Company") to use the Service for legitimate work purposes related to that Company's field sales, wholesale, distribution, or account-management activities. 1.3 You must provide accurate registration information and keep your login credentials confidential. You are responsible for activity under your account unless you promptly notify us (or your Company administrator) of unauthorised access. 1.4 We may refuse, suspend, or terminate access where we reasonably believe these Terms, applicable law, or your Company's authorisation have been breached. --- ## 2. What the Service does 2.1 The Service is a **B2B field-sales operations tool**. Depending on your role and Company configuration, it may allow you and authorised colleagues to: - Create and manage **customer** records (names, contacts, addresses, notes, shop or venue categories, and related business information). - Log **visits** with outcomes, optional sale amounts, notes, photos, next actions, and GPS coordinates captured at the time of logging. - Plan and follow **routes**, receive route-change notices, and track follow-ups. - View **dashboards** for visits, actions, balances / accounts receivable, team performance, and related operational metrics. - Submit and review **account / credit requests**, which may include identity documents for verification. - Use **Suggest new shops** (nearby lead discovery) to query public map data for shops and hospitality venues near a location you choose, then optionally add a selected venue as a customer. - Operate offline queues that later sync when connectivity returns. - Receive **local device notifications** for follow-ups, balances, or operational alerts (where enabled). 2.2 Features, screens, and integrations may change over time. We may add, modify, or remove functionality without prior notice, except where law or a separate written agreement with your Company requires otherwise. 2.3 The Service is **not** a consumer banking product, payment processor, legal advice service, credit-reference agency, or medical device. Balance and sale figures are operational records entered by users; they are not a substitute for your Company's formal accounting or statutory books. --- ## 3. Your Company's role and our role 3.1 **Your Company** assigns (or sponsors) your account, decides who may invite you, and may view and manage data you enter in the course of your work — including visits, routes, customers, notes, outcomes, sale amounts, photos, account requests, balances, and related operational content — subject to your employment or contractor agreement and applicable employment / data-protection law. 3.2 We provide the **platform and infrastructure**. We do not control your Company's internal policies on monitoring, discipline, commission, or customer ownership. 3.3 For most field-activity data entered at work, we typically act as a **data processor** (or equivalent) on behalf of your Company, and your Company acts as a **data controller**. For certain platform operations (authentication, security, legal-acceptance records, abuse prevention), we may act as a **controller**. Details are in the Privacy Policy. 3.4 Your relationship with your Company (pay, confidentiality, IP assignment, device policies) is **separate** from these Terms. --- ## 4. Accounts, roles, and invitations 4.1 Access is typically organised by **Company** and **role** (for example owner / executive, supervisor, or field representative). Permissions differ by role: some users may see company-wide data; others may see only their own customers and visits. 4.2 Invite codes and onboarding flows are for authorised personnel only. You must not share invite codes outside your Company or use another person's code without permission. 4.3 Company administrators are responsible for promptly revoking access when a worker leaves or changes role. --- ## 5. Acceptable use You agree **not** to: - Use the Service for any unlawful purpose, or to facilitate fraud, bribery, money laundering, or unauthorised trading. - Upload **false** visit records, fabricated GPS locations, fake photos, or misleading sale / balance information. - Copy, export, scrape, or misuse customer lists, pricing, routes, or other confidential Company data for personal gain, competing businesses, or disclosure to unauthorised third parties. - Attempt to access another user's account, escalate your role, or bypass security or row-level access controls. - Reverse engineer, disrupt, overload, or probe the Service except as permitted by mandatory law. - Abuse third-party map or weather services used by the Service (including excessive automated querying beyond normal interactive use). - Upload malware, or content that infringes others' intellectual property or privacy rights. - Use the Service to process special-category or highly sensitive data except where a documented Company workflow requires it (for example identity documents in account requests) and you are authorised to do so. We (and/or your Company) may suspend or terminate access for breach of this section. --- ## 6. Location, maps, photos, and "Suggest new shops" 6.1 **Visit location.** When you log a visit, the Service may record GPS coordinates (and related accuracy metadata if available) **at that moment** to evidence the visit and support maps / history. This is **not** continuous background tracking by default. Any future continuous-tracking feature would require a clear in-product disclosure and, where required, separate consent. 6.2 **Address geocoding.** When you or the Service convert an address to coordinates (or reverse-geocode), a request may be sent to a geocoding provider (currently based on **OpenStreetMap Nominatim** or equivalent free geocoding). See the Privacy Policy for data shared. 6.3 **Maps and tiles.** Map displays may load map tiles and related assets from OpenStreetMap or other tile providers. Use of those maps is also subject to the providers' terms and attribution requirements (including the Open Database Licence (ODbL) for OSM data where applicable). 6.4 **Suggest new shops.** When you use nearby-shop discovery, the app may send a **location radius query** (coordinates and search radius, plus selected venue categories) to public **Overpass API** endpoints that query OpenStreetMap. Results are public map features (shop / amenity names and locations). Selecting a result to "add as customer" creates a customer record in your Company workspace. You must only add venues you are authorised to pursue for your Company. Locally stored "dismiss / hide" preferences for suggestions may remain on your device unless a future multi-device sync feature is enabled and disclosed. 6.5 **Weather (if shown).** Optional weather chips or similar features may query a free weather API (for example **Open-Meteo**) using coordinates. That is for operational context only and is not a safety-critical forecast. 6.6 **Photos.** You may attach photos to visits or workflows. Upload only images you have the right to use. Do not photograph people or private documents without a lawful basis and Company authorisation. 6.7 **Identity documents.** Account-request workflows may require ID images. Upload only when instructed by your Company for verification. Misuse of ID images is prohibited. --- ## 7. Balances, sale amounts, and operational records 7.1 Sale amounts, balance ledgers, due dates, and related figures are **user-entered operational data**. Accuracy is the responsibility of the user who enters them and of your Company's supervision processes. 7.2 The Service may support charges, payments, and adjustments according to role permissions. Do not manipulate balances to conceal debt, inflate sales, or mislead your Company. 7.3 Offline saves may queue data on your device until sync succeeds. You remain responsible for confirming critical records synced when connectivity returns. --- ## 8. Intellectual property 8.1 The Service software, branding, documentation, and Operator-owned content remain our property or our licensors' property. 8.2 Data you enter on behalf of your Company in authorised work may be owned or controlled by your Company under your employment or contractor agreement. 8.3 OpenStreetMap data remains subject to OSM copyright and licence terms (typically ODbL). You must not redistributing substantial extracts of OSM data from the Service in ways that violate those terms. 8.4 Feedback you submit about the Service may be used by us to improve the product without obligation to you, unless a separate written agreement says otherwise. --- ## 9. Third-party services 9.1 The Service relies on third parties such as authentication / database hosting (for example **Supabase**), web hosting (for example **Vercel** where used), map and geodata providers (**OpenStreetMap**, **Overpass**, **Nominatim**), weather APIs (**Open-Meteo**), and device OS notification systems. 9.2 Those providers have their own terms and privacy notices. We are not responsible for outages or changes by third parties beyond our reasonable control, but we will take commercially reasonable steps to maintain Service continuity. --- ## 10. Disclaimer of warranties THE SERVICE IS PROVIDED **"AS IS"** AND **"AS AVAILABLE"**. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted access, error-free operation, perfect map or geocode accuracy, complete OpenStreetMap coverage, or that data will never be lost. You should not rely on the Service as your **only** record of business-critical information; maintain appropriate Company backups and processes. Map suggestions and OSM categories may be incomplete, outdated, or miscategorised. Always verify leads before commercial decisions. --- ## 11. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SALES, LOST DATA, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF THE SERVICE OR FROM RELIANCE ON MAP, WEATHER, OR SUGGESTED-SHOP DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU (OR YOUR COMPANY, IF THE CLAIM IS BROUGHT IN CONNECTION WITH YOUR PAID SUBSCRIPTION FOR THE SERVICE) PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law of England and Wales. --- ## 12. Indemnity You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Service, your breach of these Terms, your violation of law or third-party rights, or your uploading of unlawful or infringing content — except to the extent caused by our own negligence or wilful misconduct. --- ## 13. Changes to these Terms 13.1 We may update these Terms from time to time. When we do, we will publish a new version (with a new version identifier) and may require you to **accept the updated Terms** before continuing to use the Service. 13.2 The version you accepted is stored with your profile (`legal_version` and acceptance timestamps). Continued use after a required re-acceptance constitutes agreement only once you complete that acceptance flow. --- ## 14. Suspension and termination 14.1 Your Company or we may end or suspend your access at any time, including when you leave the Company, breach these Terms, or when the Company stops using the Service. 14.2 You may stop using the Service by requesting account deactivation through your Company or us. 14.3 Provisions that by nature should survive (intellectual property, disclaimers, liability limits, indemnity, governing law) survive termination. --- ## 15. Governing law and disputes These Terms are governed by the laws of **England and Wales**. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer-protection or employment laws in your country give you non-excludable rights (the Service is intended for authorised workplace use, not as a consumer retail product). --- ## 16. Contact For questions about these Terms, contact your Company administrator first. You may also contact the Operator through the contact details provided in the app, on the web dashboard, or in your Company's onboarding materials. --- ## 17. Language These Terms are provided in English. If a translation is supplied for convenience, the English version controls unless mandatory local law requires otherwise.